At Peakforce, we do things differently. We are not afraid to go against the current and cross the established boundaries. We are a home for those who crave challenges, seek space for their creativity and want to constantly push the boundaries of the possible. Our goal is to make efficient use of our operators' time and turn it into the best possible result to the satisfaction of our clients. The role of each member in the Peakforce team has a clearly defined goal. What unites us all, however, are the values we profess. Reliability, professionalism and continuous development - are the basis of everything we do. A key position in Peakforce is then Project Leader, which is a stable pillar between our client and operators.

Why make an operator for Peakforce? The answer is as simple as the question: “Because it makes sense”. The reasons are as follows: You can work from anywhere The average Czech spends 58 minutes on the way to and from work every day. Over the course of a working life, that's almost an incredible 10,000 hours of time that everyone spends on average in a car or on public transport just to get to where they work. Imagine that you can use this time, for example, by spending it with your family, sports, self-development or relaxation. With Peakforce you can! We are a fully virtual contact center and all our operators work remotely.

Find out how chatbots can radically improve work efficiency while providing better customer service. In this article, we will show you how chatbots work, what benefits they have and how to implement them in your business.

Customer service is crucial to the success of any business, and it doesn't matter what industry it is. Companies no longer compete solely on the basis of product quality or price, but also on the level of customer experience. Contact centers are an essential place where businesses can provide excellent customer service and thus build strong bonds with their customers. This article explains how contact centers can improve customer service and, as a result, actively increase the company's profits in the long term.

On social networks, a lot of cooperation seekers ask us about what an ordinary working day of an operator in a virtual call center looks like and whether this work can be done effectively in the homeoffice. We asked the same question to one of our operators and here is her answer:

Ensuring quality customer care is one of the key factors in sales success. Up to 68% of customers decide whether to buy your product based on their customer service experience. It is therefore essential that you choose carefully how to provide customer support. But the question is whether it is better to have an internal team within the company, or to outsource that activity to another firm.

Finding a trader can be easy, but finding a great trader is almost impossible. But what if there was a way to get it quickly and efficiently? The answer is an interactive call script!

Being good can be easy in today's digital age, as everyone in the world has access to a plethora of information. At Peakforce, we are not content to be merely good. We aim to be excellent and in this article we describe what key qualities we think an excellent operator should have. If you see these qualities in yourself, you are our man.

In today's rapidly changing world of work, more and more people are turning to flexible work opportunities that allow them to work from the comfort of their home while developing their professional skills. Peakforce's virtual call center offers just that - and much more. In this article, we will introduce you to how working in a Peakforce virtual call center can provide professional operators with flexible working hours, the ability to work from home and high standards of service quality, all within an innovative and human approach.

Collaboration proceeded quickly and the team responded flexibly to our requests. Communication was clear and everything went on time.

Peakforce's excellent communication and proactive approach helped us reach the right customers. In the future, we would appreciate clearer outputs.

I don't mean to outsmart you, but I'm content. The cooperation with Peakforce was fine, very dynamic and everything was solved immediately.

The collaboration with Peakforce started great — fast communication, efficient onboarding and an emphasis on operator quality promise a long-term partnership.

Peakforce provided us with professional support and flexibly responded to changes. We appreciate their transparency and organization throughout the campaign.

Peakforce approached us with a professional approach and flexibility. Thanks to excellent communication, the project was carried out quickly and efficiently, with excellent results.

We were happy with Peakforce. A professional approach, clear communication and the ability to adapt to our needs have saved us a lot of time.

Thanks to Peakforce, we have effectively acquired new customers. We appreciate great communication, speed of execution and flexible approach to our requirements.

The collaboration with Peakforce was professional and efficient. We appreciate the clarity of services and the call tracking system that ensured the smooth running of the campaign.

Peakforce is currently the only service on the market that provides a fast, quality and affordable acquisition call option.